If your POS (Point of Sale) system is not printing or printing incorrectly, try the following steps to identify and resolve the issue:
1. Gather Evidence of the Issue
Take a clear photo or video showing the printing problem.
Make sure the issue is clearly visible, such as blurred text, missing lines, or a completely blank receipt.
2. Check for Physical Damage
Inspect your POS device for any signs of damage, such as cracks or dents.
Report any damage that might have occurred due to drops or impacts.
3. Share Your Findings with Us
Send the photo or video, along with details about any physical damage, to our support team.
Our team will review the information and provide further assistance to help resolve the issue.
Feel free to reach out if you have any questions—we’re here to help!