If your POS terminal isn't connecting, follow these steps to diagnose and resolve the issue:
1. Check Your Network Connection
Confirm if your POS terminal is connected via 4G (Vodafone).
Ensure both Wi-Fi and 4G are not active at the same time.
2. Switch to 4G Only
Turn off the Wi-Fi connection and rely solely on 4G to check if the connection issue persists.
3. Share Your Mobile Settings
If the problem continues, take a photo of your terminal's mobile settings, especially the "Point of Access > APN connections" section.
Send the image to our support team for further assistance.
We’re here to help, so don’t hesitate to reach out for additional support!