Yes, Paybyrd offers a replacement service for POS terminals with technical issues that can't be resolved remotely. Our support team will first attempt to troubleshoot the problem with you.
If we determine that the terminal is faulty or can't be fixed, we'll quickly arrange for a replacement unit to be sent to you.
Key Points to Consider
Remote Troubleshooting: Our support team will work with you to resolve the issue remotely before considering a replacement.
Swift Replacement: If necessary, we'll dispatch a replacement promptly to minimize disruption to your business.
Potential Fees: We may charge for replacements if the issue stems from negligence or improper use.
💡Tips
If you encounter any issues with your terminal, please contact our support team immediately to start the troubleshooting and replacement process if needed.
We recognize how crucial it is to keep your business running smoothly. That's why we aim to minimize downtime and get you back to processing payments quickly.