Refunds are subject to specific rules and conditions. To troubleshoot refund processing issues, please follow these steps:
1. Check the Original Transaction Date:
Refunds can typically only be processed within a certain time frame. Verify when the original transaction occurred. If it's been over 6 months, the refund may not be permitted.
2. Identify the Error:
Review any error messages you receive when attempting to process the refund. These details will help us better understand the issue.
3. Provide Transaction Details:
If you're still unable to process the refund, contact our support team with the transaction ID, date, and any relevant error messages. We'll investigate further and help resolve the issue.