Several reasons may explain why you didn't receive a payment notification or why the transaction isn't visible on your dashboard or app, despite having a receipt. Here are some possible causes and troubleshooting steps:
Communication Errors or Internet Connection Issues:
Unstable internet connections, especially over Wi-Fi, can delay notifications or transaction updates on the dashboard or app. Ensure your internet connection is stable and try refreshing the page.
Technical Glitches:
Occasional system glitches can delay or prevent payment status updates. These issues often resolve automatically within a short time. If the problem persists, further investigation may be necessary.
Transaction Type:
Understanding whether the transaction was made online or via a POS terminal is crucial:
For Online Transactions:
Verify that your webhooks are correctly configured. Improperly set webhooks can lead to missing notifications or transactions not appearing on the dashboard. Double-check your settings.
For POS Transactions:
If the transaction was processed through a POS terminal, ensure it's properly synced with the system. Poor synchronization can result in missing transaction data on the dashboard or app.
What You Can Do:
Provide transaction details (such as transaction ID, date, and amount) to our support team for further investigation.
Check your internet connection, then refresh your dashboard or app to see if the transaction appears.
If the issue persists after these steps, please contact our support team. We're here to ensure your transactions are accurately reflected in your account.