A transaction can fail or be canceled for various reasons, initiated by either the shopper or the merchant. To help us investigate the issue, please provide the following details:
• Transaction ID
• Order reference
• Last four digits of the card used
• Date and time of the payment attempt
These details will allow us to thoroughly analyze the situation and identify the root cause of the failure or cancellation. If you need further assistance, please don't hesitate to contact our support team.